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Complex Director of Food & Beverage and Activations

at HCareers

Posted: 11/9/2020
Job Reference #: 9447_1547027

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .


The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laidback vibe.

Employment Status



The Director of Food & Beverage and Activations is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

He/she is responsible for developing a seasonal live music and entertainment package to increase in-house capture ratios and increase local patronage from the surrounding areas. Implement weekly and monthly events involving F&B outlets to improve top line revenues and create a local and in-house following during all seasons.


    - Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
    - Supervise all F&B personnel.
    - Respond to guest complaints in a timely manner.
    - Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
    - Develop plans to diversify current and future F&B outlets to offer a true mix of experiences to cater towards a broader scope of guests.
    - Nurture collaborative relationships through current and future licensing agreements through francished brands in F&B.
    - Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
    - Develop a broader scope of room service offerings to increase guest serve and satisfaction while remaining true to the existing environment.
    - Responsible for developing and implementing activities that appeal to a wide range of personalities and ages.
    - Responsible for needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants.
    - Coordinate and research possible activity ideas, trying or sampling new activities and evaluating them as needed.
    - Lead and implement all activities.
    - Work with the DOSM on all marketing initiatives for events and promotions.
    - Responsible for creating an activity schedule that reflects the resorts' needs. These activities should vary to ensure they appeal to as many as possible.
    - Must communicate activities to resort's guests. They may need to update websites and tablets, produce newsletters or make calendars to highlight specific events. Additionally, the director of entertainment may send out invitations, publish brochures and update signage.
    - May need to supervise other recreational staff members, as well as being responsible for their training.
    - Activate and reinvent total usable space to drive resort activities. This will increase the opportunity to generate additional F&B revenue streams.
    - Work with other Executive Committee members and keep them informed of F&B issues as they arise.
    - Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
    - Coordinate and monitor all phases of Loss Prevention in the F&B department.
    - Prepare and submit required reports in a timely manner.
    - Organize and conduct department meetings on a regular basis.
    - Monitor quality of service and product.
    - Cooperate in menu planning and preparation.
    - Ensure timely purchase of F&B items, within budget allocation.
    - Oversee operations of the employee cafeteria.
    - Ensure compliance with all local liquor laws, and health and sanitation regulations.
    - Ensure departmental compliance with SOP's.
    - Ensure the training of department heads on SOP's, report preparation, technical job tasks.
    - Attend and/or conduct departmental and hotel training (CARE, One to One ), etc.
    - Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
    - Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
    - Ensure overall guest satisfaction.

Application Instructions

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